Online Support Ticket System
The quickest and easiest support option, regardless of where you are at the moment. All you need is simple Internet access, and you can conveniently create new support tickets via an intuitive screen, access technical FAQs and downloads and, in addition, monitor the current status of all your inquiries. No access yet? Simply register.

Support inquiry via e-mail
You can also reach the support team by e-mail at support@d-velop.de during regular business hours. Please provide as much information about your problem as possible, preferably using our practical support checklist. This will help us shorten response times, and you will receive an answer to your question much quicker.

Support-hotline: +49 2542 9307-6000
Your direct access to the d.velop Support Team. You can reach us during our business hours (Monday to Friday from 8:00 a.m. to 5:00 p.m. CET / CEST). Please keep your support checklist handy even when calling. The more information the support team receives from you, the quicker and better they can handle your inquiry.

d.velop Service Portal
Any kind of information as well as download of software and patches can be found at the d.velop service portal. One single login grants you access to a huge pool of information – personally arranged especially for you. Find out more at our official info page.

License activation
You already received your license key with the master DVD of the software. Starting with d.3 version 6.3, activation is conveniently performed online. If your d.3 server is not equipped with Web access, you can also quickly activate your license by phone (+49 2542 9307-6000).

Refer to the information boxes on the right for our support options.

Regardless of how you choose to contact us, we are at your disposal!