d.velop managed services

Leave it to the experts at d.velop to ensure that your ECM solution runs smoothly
After all, who can manage it better than the developers themselves?

Regularly servicing, administering and maintaining a comprehensive ECM system is expensive!

Do you doubt the truth of this statement? If so, you are absolutely right.

Of course: In the age of the digital revolution, your ECM system plays a crucial role in the success of your business.
Also true: Actively administering and maintaining your ECM system maximizes its benefit and minimizes the risk of system outages or performance problems.
However: How can you free yourself and your IT department from this frequently cumbersome and time-consuming routine work?

The answer: d.velop managed services

With d.velop managed services, d.velop AG completely manages operations for your entire suite of d.3ecm applications, or takes over responsibility for the ecspand solution from your IT team, on the basis of a service level agreement.

d.velop application operations: a service package to meet your needs

The “d.velop application operations” managed service includes operation and proactive management of your d.velop application by experienced experts at d.velop AG.

d.velop application operation are available in four service packages

d.velop applications operations

standard

€500/month*

Your ECM solution is checked every week by an expert, thereby increasing the availability and performance of your ECM solution.

  • Weekly check of your ECM solution
  • Checked by an expert
  • Check is performed on a pre-specified day
  • Errors are eliminated
  • Activity report per e-mail
  • Includes up to 5 hours of service activity per month
  • For ECM solutions with up to 6 servers

d.velop applications operations

standard+

€1,250/month*

You receive support operating your ECM solution by a personal service team, thereby minimizing disruptions to your ECM solution.

  • Weekly check of your ECM solution
  • Service team with personal representative
  • Availability from 8 a.m – 5 p.m. on workdays
  • Active support during disruptions
  • Activity report per e-mail
  • Includes up to 8 hours of service activity per month
  • For ECM solutions with up to 6 servers

d.velop applications operations

premium 9×5

Inquire for pricing*

Transfer responsibility for your ECM solution to a personal service team so that you can concentrate on your core business.

  • Daily monitoring of your ECM solution
  • Service team with personal representative
  • Availability from 8 a.m – 5 p.m. on workdays
  • Active incident management
  • Monthly service call
  • Includes all service expenses
  • For all ECM solutions

d.velop application operations

premium 24×7

Inquire for pricing*

Your ECM solution is operated 24/7, 365 days a year by a personal service team so that you can concentrate on your core business.

  • Daily monitoring of your ECM solution
  • Service team with personal representative
  • Availability 24/7, 365 days a year
  • Active incident management
  • Monthly service call
  • Includes all service expenses
  • For all ECM solutions
*The minimum contract period for the service packages is 12 months.

Note: d.velop managed services are only available to direct customers of d.velop AG. The general d.velop service model relies on the extensive competence of authorized partners and system houses in the d.velop competence network (d.cn). Please contact your d.velop Partner anytime with questions.
 

These customers rely on d.velop managed services

  • BayWa r.e. renewable energy GmbH
  • Parador Logo
  • Eismann
  • Marc O'Polo
  • Lohmann und Rauscher
  • Zentis Logo
  • Parker_Hannifin
  • Nobilia

You have further questions?

The d.velop team is looking forward to hearing from you.

CONTACT FORM